An upscale day spa doesn’t just sell facials and pedicures, they sell an experience—an escape from the tension of everyday life. Spa staff need to be extremely attentive to their clients’ needs to create the optimal spa experience. To keep a peaceful ambiance, there must be order and organization behind the scenes. When a massage patron waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing visitors because staff scheduling confusion and just-under-the-surface employee job frustration detracted from what was supposed to be a soothing, nurturing environment.
The scheduling system was about as outmoded as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When patrons cancelled or rescheduled, or a team member got sick, she erased and re-adjusted. She would try to text the help whose shifts were changed, but sometimes she got distracted and forgot—and even when she remembered, they frequently didn’t get the texts in time. (The twenty-five staff members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an advanced scheduling system to tame the chaos and restore an atmosphere that would let employees cater to their patrons. The owner gave the manager a budget and directed her to research and pick the one she thought was best suited for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to carry out rigorous due diligence with this essential organizational process upgrade, the manager carefully compared tools of the leading platforms and saw numerous demos. After painstaking investigation, she settled on Workforce Management Suite, which also turned out to be the most economical.
Solution — Workforce Management Suite
TimeSimplicity for expedited day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
Scheduling Nirvana
TimeSimplicity’s drag-and-drop scheduling allowed the manager to establish schedules in just a few minutes and make changes in just a few seconds. The system handles part time and contract workers just as handily as full time staff members. She doesn’t need to remember to text staff members whose shifts are changed because the system sends messages automatically. That feature alone is a real game-changer and has transformed the work environment.
Job Satisfaction Restored
The system is cloud-based, so all help can check the schedule anytime from a mobile device. Job codes ensure that the employees with the needed certifications are scheduled appropriately. Everyone appreciates the time card self-management tools that empower employees to monitor time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll processing service.
Payroll Solutions proudly delivers the ultimate tool for simplified spa/salon employee scheduling. If you own a spa or salon, we invite you to schedule a demo of Workforce Management Suite.
UPGRADE TODAY
Payroll Solutions offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Payroll Solutions ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.
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