5 Ways WFM Improves Customer Service

5 Ways WFM Improves Customer Service

A customer service rep can't solve customer problems if she is preoccupied with her own HR issue at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today's message outlines 5 ways implementing Workforce Management Suite will boost the customer service at your organization. Eliminate Coverage GapsCustomer service [...]
5 Ways WFM Improves Customer Service

3 Benefits of Cloud-Based Workforce Management

It's easy to see why organizations have been steadily moving from premise-based systems to cloud-based, or SaaS (software as a service) solutions. Today's message highlights 3 boons of cloud-based WFM systems. 1. Saves MoneyLow-cost setup.Eliminates the expense of IT maintenance.Avoid expenses for software updates.Easily grows with your organization. 2. Anywhere/Anytime AccessAll you need is a [...]
The Payroll Solutions Guide to WFM Implementation

The Payroll Solutions Guide to WFM Implementation

Today's post is for business owners who have recently decided to upgrade to a Workforce Management system but have not yet implemented it. By following a few guidelines, you can have a smooth system conversion and begin to enjoy the benefits right away. Here is the Payroll Solutions guide to Workforce Management implementation. Make a [...]
How To Decrease Labor Costs With Automated Overtime Alerts

How To Decrease Labor Costs With Automated Overtime Alerts

Is overtime management (or lack thereof) shrinking your bottom line? Paying time and a half can quickly increase your labor expenses. And if your labor force is already stretched thin, this probably means your managers and HR team have plenty on their plate without having to worry about overtime policing every single shift. And the [...]